“Unfortunately I have to give Scott at M&M a 1because a zero is what he deserves if that.
We purchased a Bryant ac and heating unit and install from M&M about 2 years ago and the ac has been a constant source of grief.
The heater failed within a short time because they failed to properly install the exhaust.
We purchased a Bryant because they have a good reputation and we needed a reliable unit for the times we aren’t there. We are seasonal snowbirds.
The unit has failed so many times that we have lost count. We have been told it is the power grid that is problem or this or that.
The unit is currently not working and fortunately we aren’t there.
We have now been told by Scott who I have to assume is the owner of M&M that he will no longer work on the unit as it is too far for him to travel to come work for free. We thought warranty work was part of what we paid for.
He also said because we weren’t there he wasn’t coming an hour and a half because there were folks in occupied homes that needed his help.
I understand that and appreciate that.
At this point I would be hard pressed to recommend Bryant or M&M to anyone for anything.
So now we are left with a Bryant unit not working, a warranty but no one to work on it.
Our conversation ended with Scott telling me to call someone else, he was not coming and he abruptly hung up.”